In my "Rapid Success" video series I deliver a top communication tip in 2 minutes or less. In this video I give you my three tools for increasing your resilience.
January is a time when many of us start thinking about what we want from the year ahead of us. What do we want to achieve? Where do we want to go? What do we want to do? The statistics surrounding New Years Resolution’s are diabolical and for most people by the time they read this post many of those plans will have fallen by the wayside. There is lots we could talk about regarding goal setting and habit formation and there is a great body of work around this by people like Tony Robbins and Charles Duhigg. However I wonder if it is more useful to turn our thinking to a more fundamental question. Rather than asking “what do we want to do?”, what would happen if instead we asked ourselves “who do we want to be?”? Instead of planning to run three times a week or make 25 sales calls a day, what if we focused on being a runner or being a sales superstar?
We use identity statements all the time but often without much thought. “I’m a father”. “I’m an HR Business Partner”. “I’m Senior Vice President of Sales EMEA”. They might be useful labels but in reality they don’t tell us much about what the role entails. And therein lies their downfall and at the same time their shining beauty. Used in the right way, these identity statements present a huge opportunity. We get to choose. We get to decide how we play the part. Rather than asking ourselves if we are capable of fulfilling the role, we can start to think about how we are going to fulfil it in our own authentic way.
When I was training to be an actor one of the crucial steps to creating a character was drawing up a list of characteristics. You had to decided what the character was like. Was he brave? Was he smart? Was he naive? These qualities then informed the way in which you played the part. In simple terms, the sort of energy the character approached a situation with was dictated by these characteristics. A confident character enters a room in a very different way to a timid one. When we take time to define our roles, we can choose our characteristic which in turn help to shape our outcomes. You get very different results if you focus on being a committed, powerful and dynamic athlete, rather than just attempting to go to the gym three times a week.
So, instead of writing resolutions this year, I’ve defined the roles I want to play in my business and personal life and for each of those roles I have chosen at least three characteristics. Two weeks into January and I’m making progress in all areas. It’s less about ticking boxes and working to complete isolated activities and more about taking a holistic approach to the sort of person I want to be and the impact I want to have on the world. The roles are helping me to focus my attention and not get distracted by shiny objects and the characteristics are helping me bring the right kind of energy to my activities. The added bonus is that if I miss a workout or succumb to a biscuit with my cup of tea I can look for other ways to fulfil my chosen role rather than beating myself up for falling off the wagon and failing in my chosen task. After all, no matter what role we decide to play, we’re only human and our failures as well as our success are what make us who we are.
We moved house this weekend. It’s an event that is generally accepted as being one of the most stressful periods of your life and if our experience can be regarded as typical, there are so many things happening simultaneously that it is sometimes hard to determine whether you are coming or going. As I’m sure my wife will testify I’m pretty meticulous and like to plan things in great detail, so in a high stress situation like moving, my challenge was not to get swept up in the chaos or to place all of my focus on the things that weren’t going to plan – of which there were many!
Now, I’m not going to lie and pretend that I was always a model of cool, calm, collectedness - there was a certain incident involving the garage keys which definitely spiked my blood pressure! – but I was struck by the impact that continually working to remain “in the moment” had on my levels of stress. Rather than focusing on what had or could go wrong, I tried to place my focus on what was happening at the precise moment in time and I was pleasantly surprised by the number of times I felt joy instead of dread.
When I was growing up I vividly remember an elderly friend of the family repeatedly telling us to “enjoy the moment” and at the time I really struggled with the concept. What I think he meant was really try to be present. Take time to notice what is going on around you, to breathe it all in. We live in a world that values and prioritises speed but all too often we fail to connect with the task at hand or the people we are interacting with. We should be human beings but much of the time we are human doings.
The challenge is to continually be in control of your state. To choose the attitude you take into a situation rather than allowing the attitude to choose you. For me that all begins in the body. What we do with our physicality has a massive impact on our mindset so taking a moment or two to stretch, to breathe, to shake things out really allows me to reset my emotional outlook. You can try it right now. As you read these words, take a couple of seconds to notice how you are feeling. What are you doing with your body? Are you holding any tension? What emotions are you experiencing? What thoughts are going through your mind? Now move. Go on! Get out of your chair. Stand up. Stretch. Take a couple of deep breaths. Smile. Feels better doesn’t it?
Making an effort to be mindful, to stay grounded and connected to your objective not only makes you feel better, it makes you more productive too. Rather than flapping around or jumping from one task to the next and back again, being in the moment helps you to move towards your goal one step at a time. It’s not easy but it is effective. During the house move at moments I felt like I was juggling 101 task but when I forced myself to focus on the most important task at hand we seemed to take exponential leaps forward.
So, as you go about your day today take a moment to pause, to notice and to make a choice. How do you choose to be? How would you like to feel? There are no guarantees that everything will go smoothly and according to plan but you’re much more likely to enjoy the journey. As for me, I’m looking forward to getting back from the office, lighting a log fire and soaking in the surroundings of our beautiful new home.
We live in a very connected world. Or so we think… Smart phones and social media have made it easier than ever to grow our networks and broadcast our achievements and yet somehow, amidst all the noise, many people are struggling to make an impact. A quick review of my iPhone apps today revealed that I have 704 Facebook Friends, 1040 Twitter Followers and 1106 LinkedIn Connections. That’s a lot of people and I love the interaction that I have with them. However, as the world becomes more digital it is more important than ever that we can create meaningful human connection and don’t over rely on technology to do the job for us.
If you want to create more impact and have more influence at work try ditching your email and picking up the phone instead. Better yet, walk across the office and speak to colleagues face to face. “Compliance culture” has created the proliferation of massive email chains where people are more interested in covering their backs by documenting their interactions than they are in effectively and efficiently solving the problems at hand. What would happen if you got into the habit of pausing before you hit reply to the latest thing in your inbox? Would a more personal response get you a better outcome? How much time could you save if you cut out the email back-and-forth and discussed the issue instead?
In the moment digital can feel like the easiest and quickest option, yet often it simply delays an inevitable human interaction. To really solve meaningful problems we have to connect, to build trust and develop relationships. Verbal conversations whether on the phone or in person allow us to do this. You can’t fully read body language or decipher tone in an email or an instant message, no matter how many emojis you use!
Yet the solution can’t simply be more face-to-face time. In fact, the research suggests that the average employee spends 31 hours a month in meetings they consider a waste of time! Instead we need to think about the quality of our interactions. Do we have a clear intention for the meeting or call, a tangible objective that we can measure success against? Does everyone present need to be there? Is the agenda clearly defined? Two of the most successful strategies we’ve found for increasing productivity are making meetings shorter – 15 minutes or 45 minutes work well instead of the traditional 30 minutes or an hour – and conducting meetings and conference calls standing up . When people know that time is of the essence and they can’t slump in a comfy chair and zone out, it’s amazing how much more energised and driven people become.
In reality digital is here to stay. Whilst ditching our smartphones might seem appealing, they actually bring us major benefits when used in the right way. The most important thing then is for us to stay in control of our tools rather than allowing our tools to dictate our performance. Being a great communicator is all about self-awareness and being strategic. Instead of reacting immediately to a stimulus, pause and make your response a conscious one. However you choose to respond, the more you truly connect the more effective you’ll become.
In this “Rapid Success” video series I deliver a top communication tip in 90 seconds or less. In this video I discuss the power of intention and why we need to start focusing on how we want our audience to feel.